Privacy Policy for Onion Escrow


Introduction

At Onion Escrow, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and store that information, and the measures we take to ensure its security. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information We collect limited personal information necessary to facilitate transactions and provide our services. This may include:

  • Usernames: To create and manage your account.
  • Cryptocurrency Wallet Addresses: To process payments and refunds.
  • Email Addresses: For account verification, communication, and support.

1.2 Transaction Data We collect information related to your transactions on Onion Escrow, including:

  • Transaction Details: The nature, value, and status of transactions.
  • Communication Logs: Messages exchanged between buyers, sellers, and our support team.
  • Dispute Records: Information related to any disputes and their resolution.

1.3 Usage Data We collect information on how you interact with our platform, including:

  • IP Addresses: To prevent fraud and enhance security.
  • Browser and Device Information: To optimize the user experience and improve our services.
  • Access Logs: Dates and times of access, pages visited, and actions taken on the site.

2. How We Use Your Information

2.1 Service Provision We use the information collected to:

  • Facilitate transactions between buyers and sellers.
  • Process payments and refunds.
  • Resolve disputes and enforce our Terms of Service.
  • Communicate with users regarding their accounts and transactions.

2.2 Security and Fraud Prevention We use your information to:

  • Monitor and prevent fraudulent activities.
  • Ensure compliance with our security protocols.
  • Protect the integrity of our platform.

2.3 Platform Improvement We use usage data to:

  • Analyze and improve our services.
  • Customize the user experience.
  • Develop new features and enhancements.

3. How We Protect Your Information

3.1 Data Encryption All data transmitted between your device and Onion Escrow is encrypted using industry-standard protocols, such as SSL/TLS. This ensures that your information is protected during transmission.

3.2 Secure Storage We store your data on secure servers with strict access controls. Sensitive information, such as cryptocurrency wallet addresses, is stored in encrypted form.

3.3 Access Controls Access to your personal information is restricted to authorized personnel who need it to perform their job functions. These individuals are bound by confidentiality obligations.

3.4 Anonymity Measures To protect your privacy, we minimize the amount of personal information we collect and store. We do not require real names or physical addresses for account creation. Transactions are conducted anonymously, with only the necessary information being shared between buyers and sellers.

3.5 Regular Audits We conduct regular security audits to identify and address potential vulnerabilities in our systems. Our security protocols are continuously updated to meet the latest standards and best practices.

4. Data Retention

4.1 Retention Periods We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once this period has ended, your data will be securely deleted or anonymized.

4.2 User Requests You may request the deletion of your account and associated data at any time. However, certain information may be retained for legal, security, or operational reasons.

5. Your Rights

5.1 Access and Correction You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

5.2 Deletion and Anonymization You may request the deletion or anonymization of your personal information. We will comply with such requests, except where retention is required for legal or operational purposes.

5.3 Opt-Out You may opt out of receiving non-essential communications from us. However, you will continue to receive important notifications related to your account and transactions.

5.4 Data Portability If you wish to transfer your data to another service, we will provide a copy of your data in a structured, commonly used format, where feasible.

9. Children's Privacy

Onion Escrow is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

10. Changes to this Privacy Policy

10.1 Updates We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes and provide you with the opportunity to review the updated policy before it becomes effective.

10.2 Continued Use Your continued use of Onion Escrow after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you must discontinue using our services.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact our support team at support@onionescrow.com. We are committed to addressing your concerns and ensuring the privacy and security of your data.

Thank you for trusting Onion Escrow with your transactions. Your privacy and security are our top priorities.